Week 1 EOC

My favorite customer experience was at a Texas Rangers baseball game two years ago. I have been a huge fan all my life so maybe I'm partial. I had four avg tickets to a Rangers game and decided I was going to take my mother, grandmother, and a friend. My grandmother was of course an older woman with mobility issues. Now i had previously purchased the tickets and when we get to the game I asked one of the employees for a wheel chair for my grandmother. They brought me a wheel chair and sent a person with it to take us to our new seats. They automatically upgraded our four seats to a lower level seats with handicap access at no further charge. then after the game the person walked us all the way to the car pushing my grandmother in the wheel chair. Now my grandmother wasn't legally handicap but was having trouble walking from the car quite a distance for a 78 yr old woman. I feel that the staff at the ball park went far beyond what i expected from my ticket purchase.